I spent years wearing every hat: marketing, customer service, finance, hiring—you name it. Our business thrived as a tight-knit “mom‑and‑pop” operation. But if we ever hoped to scale—and eventually sell—we needed more than hustle. We needed to: ✅ Work on the business, not just in it. That shift wasn’t easy. But here’s how it happened: We built scalable systems so tasks no longer depended on us. We empowered our team through clarity, trust, and culture. We tracked performance,